Courses & Coaching

Every class and private coaching lesson is tailored to fit the organization or person.  

BEHAVIORAL ETIQUETTE
Introductions
Handshakes
Eye contact
“the position”
Rising to the Occasion
The Art of Conversation
Starting a Conversation
Blunders
Personal Remarks
Lewd or tasteless comments
Answering personal questions
Respectful Language
Networking
Taking Your Leave


BUSINESS ETIQUETTE
Charm School Basics
Introductions, Handshakes & Eye contact
“The Position”
The Art of Conversation
Blunders
Personal Remarks
Lewd or Tasteless Comments
Answering Personal Questions
Respectful Language
Networking
Taking Your Leave
Around the Office/Office Politics
Telephone Tactics
Image Builders: Posture, Sitting, Stairs, Chairs, and Cars,
Voice, Tone & Diction
Self-defeating Behaviors


CUSTOMER SERVICE ETIQUETTE
Charm School Basics
Customer Service with a Smile
Six Signs of Refined Service
Customer Expectations
Dealing with Wackos & Nut balls
Handling Animosity
Self-Defeating Behaviors


GRACIOUS GUESTS
Issuing & accepting Invitations
Party Wear
Bringing/Receiving Gifts
Party Politics & Protocol


HELLO GORGEOUS
Deportment
Posture
Sitting
Walking
Stairs, Escalators, and Elevators, etc.
Image Builders
Voice, Tone & Diction


IMAGE IS EVERYTHING
Biblical Foundation Manners for Teens


LET’S EAT
Formal Dining Etiquette
Power Lunches
Difficult Foods
Trouble at the Table
Dining Out
Entertaining at the Table


ETIQUETTE IN PUBLIC PLACES
Special Occasions
Leadership & Sportsmanship
Attitude Etiquette


PARTY PLANNING
Common Sense Hostessing
How to Entertain
Making or Breaking a Party
Getting Organized
12 Steps of Party Planning
Entertaining a Crowd


DIGITAL ETIQUETTE
E-mail
Abbreviations & Punctuation
Smiles
Salutations
Signatures
Threads
Quotes
Privacy


THE WRITTEN WORD
The Art of Correspondence
What to Say When Corresponding
Addressing Envelopes


TELEPHONE ETIQUETTE
Making Calls
Answering Calls
Phones in Public
Invitations by Phone